“Customer centricity” is at the very core of our DNA.
It is reflected by:
![](https://www.ldb-micaresearch.com/wp-content/uploads/2018/09/ico-pres5.png)
An independent human-size research agency
Driven by open-mindedness, listening, the desire to understand and to make our clients understand
French subsidiary of LDB Gruppe (Berlin), specialist in market research, sales development and data performance
![](https://www.ldb-micaresearch.com/wp-content/uploads/2018/09/ico-pres2.png)
Consulting, engagement and monitoring for your complete satisfaction
Dedicated teams of experts
A deep understanding of your needs, in order to offer you customized methodologies
Operational analysis and recommendations
Quality engagement
ESOMAR member
ISO 9001 certification (LDB Gruppe)
![](https://www.ldb-micaresearch.com/wp-content/uploads/2018/09/ico-pres4.png)
Working closely with our clients
Dedicated teams of experts
Continuous reporting on the projects progress
Customized support for analysis and operational use of your survey results
![](https://www.ldb-micaresearch.com/wp-content/uploads/2018/07/flexibilite.png)
Proactivity and Flexibility
Partnership and advisory relationship
Anticipating needs and demands
Adaptability and responsiveness to your constraints
![](https://www.ldb-micaresearch.com/wp-content/uploads/2018/07/expertise.png)
Strong expertise in international surveys
80% of our surveys are international
45 countries
60% BtoB
40% BtoC
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Customized tools and analysis
Online access to your survey results
and reports via:
our Askia software interface,
our Client Listening platform,
our Web Portal solutions, developed/adapted according to your business needs
LDB MICA RESEARCH EXPERTISE
Customer Experience
Customer Journey
New buyers/Lost customers surveys
Quality surveys
Satisfaction surveys
Usage & Attitude surveys
Brand & Communication
Image & Awareness
Positioning / Benchmark
Pre / Post test of advertising campaign
Name / Claims Tests
Blogs
Qualitative/Quantitative/Ethnographic research
Online, Face to Face, Phone
Ad hoc / Barometers
Qualitative/Quantitative/Ethnographic research
Online, Face to Face, Phone
of Contact centers
Quality monitoring
of Contact centers
Multi-countries
Multi-lingual
Multi-channel
Products & Services
Concept Test
Product Test
Prospective study
Employees Surveys
Social Environment
Employees Panels
Communication surveys
"Mirror" surveys
(employees/customers)
Sector expertise
Automotive and Mobility
FMCG and Agri-food
Services
BtoB Business
Business expertise
Customer Relationship
Marketing and Communication
Quality and Satisfaction
Prospective and Innovation
Human Resources and Social Observation