Market Research - Manage Customer Satisfaction - LDB Mica Research - LDB Mica Research

LDB Mica Research is an international market research agency,
expert in Customer Satisfaction

LDB Mica Research is a research institute recognized for the quality of its listening: to its clients, to your customers, but also to your consumers, users, employees, and stakeholders.

For 40 years, we have been supporting companies in understanding their markets, their audiences, and their growth drivers, in France and internationally.

We operate across a wide range of sectors - Automotive & Mobility, FMCG, Health & Well-being, Animal Health, Services, and HR - with a shared commitment: listening, understanding, and decoding the voice of your audiences to transform their perceptions, expectations, and experiences into actionable insights.

Our ambition: to provide you with clear conclusions, concrete recommendations, and directly actionable insights to help you make the right decisions.

We support you in:

Understanding the experience of your clients, consumers, users, patients, healthcare professionals, or employees with your brand, products, and services

Identifying their expectations, preferences, pain points, and drivers of engagement

Improving your image, your offerings, your customer journeys, your communication, and your service quality

Exploring new market, innovation, or diversification opportunities

Securing your marketing, commercial, and strategic decisions

We listen to and advise you in order to provide the solutions best suited to your objectives, audiences, constraints, and markets. best suited to your objectives, audiences, constraints, and markets.

In few numbers

1973

Creation of
LDB Gruppe

70%

International
turnover

45
Countries

Geographical
coverage

CATI phone stations

50000

BtoB Interviews
realised in 2017

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