Customer Relationship

In the digital and multichannel era Quality Monitoring of Customer Relationship is becoming a major challenge for companies:

Answering the most rapidly to customers requests and needs, at every step of their experience, at every contact point with the company, in order not to lose them,

Maintaining a one-to-one relationship with their customers, to establish a strong relationship of trust and to go beyond their expectations.

To keep them loyal and to gain some new ones. To achieve a competitive advantage and ensure the sustainability of any company.


  • Coach your contact centers agents efficiently
  • Act rapidly on the dissatisfaction reasons of your customers
  • Evaluate all the contact modes continuously and in an objective and homogenous way
  • Retain your customers by bringing them customized answers, whatever the contact mode
  • Improve the satisfaction of your customers by communicating with them at any time

Our Expertise

Satisfaction surveys
of contact centers

Integration of the multichannel in the customer return

In-depth exploitation of open-ended questions

Analysis of all customers dissatisfactions

Quality monitoring
of Customer contact centers

Customized evaluation grids

Multichannel analysis
(calls, emails, chats, social medias)

Multilingual professional and experienced auditors

Friendly and easily useable online reports
Controlled costs and deadlines

Satisfaction surveys run
in parallel with
the Quality Monitoring of the contact centers

In order to have a full and clear diagnosis of the customer relationship


Catherine Frances

Managing Director
Phone : +33(0)1 70 38 59 21
Mobile : +33(0)6 25 12 01 54

Béatrice STEVENS

Market Research Division Director
Phone : +33 (0)1 70 38 59 31
Mobile : +33 (0)6 60 45 20 93

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